Articles by our members are included here.
November, 2009
Links to the presentation made by Neil Cambridge at the November Meeting
Presentation video
Presentation Slides
August, 2009
Don't Leave New Workers to FlounderBy Susan deGrandpre
The first of A.C.E. member-written articles for the Portland Press Herald! Let Jeff Pike know if you'd like to contribute an article. Click for the full article.
June, 2009
Help Wanted: Why making your first hire the right one is even more important during a downturnBy Barbara Hart
Advice Squad! The first of A.C.E. member-written columns for Mainebiz! Let Dave Griffith know if you'd like to contribute an article. Click for the full article.
April, 2009
Book Review - What's the Secret? (To Providing World Class Customer Service)By Bob LaBrie
This is the first book that I have read that actually quantifies and analyzes the value of customer service and its effect on a company's “bottom line.” I would wager to say this is one of the best books…if not the best book, that I've ever read on the topic of customer service. Click for the full article.
March, 2009
Book Review - The Secret Language of BusinessBy Bob LaBrie
What I really enjoyed about this book is the author explains how to master your own body language to control / regulate the information you reveal to others. He believes that, in order to be truly successful, you need more than just verbal communication skills. You also need the ability to interpret nonverbal signals and cues. Click for the full article.
February, 2009
The Story of the Rooster and the HenBy Bob LaBrie
You never know where you will get your inspiration from. I heard a message on television last week that really made me think, more positively, about how to survive in today’s tough economy. Read on for the Story of the Rooster and the Hen.
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