Strategic Communication Planning

A strategic communication plan is a long-term guide for how to influence the feelings, attitudes and behaviors of our external and internal customers.  It is directly tied to the organization’s overarching vision, mission and strategies. This interactive presentation introduces you to the process and walks you through creating a basic strategic communication plan for a key aspect of your business.

Negotiating Made Simple

Negotiating is an interactive decision making process where both negotiating partners meet their interests.  It is a type of presentation that requires particularly careful preparation because we anticipate differences of perspective or opinion, perhaps even conflict.  An effective negotiating process, in fact, helps prevent conflict.  The desired outcome is a meeting of the minds with a mutually agreed-upon plan of action.  This presentation boils negotiating down to its most key elements.

Building A Collaborative Culture

High performing organizations recognize the considerable advantages to be gained by working collaboratively across boundaries. But simply bringing people together who have historically worked independently or even at cross-purposes and telling them they must now ‘collaborate’ is likely to be a frustrating experience for everyone. Collaboration can become the norm when the organization is aligned around a compelling purpose, everyone is invested in its success and has the skills to make it a reality

Four Steps to Get Your Customers to Complain − to You

Why on earth would you want to do that?  You do not have a chance to “make it right” unless you know what the problem is.  You want that customer to complain to you so you can address the issue, and keep or even increase their business with you. Customers only complain when they care about doing business with you.  Learn how to show you care, and keep them from just walking away.

Good feedback is relationship gold

In your view, someone has room for improvement, and you are the most appropriate person to deliver the message. Do you worry that this person may feel offended, upset, resistant, angry, or not “get it”? Do you hope the issue will go away or someone else will intervene? Do you charge in, say what you think and lay down the law? Join us to see how to initiate these difficult conversations with confidence that you will both remain intact, the relationship will be strengthened, and the desired outcome will happen.

What is blogging and can it help my business?

Blogging is a fairly inexpensive way to engage your existing customers and attract new ones. Once you find out what it takes to create a blog and update it, you will see it as a necessary tool for marketing your business. Find out what it takes to make blogging work for you.

Stop your knees from knocking: prepare your presentation

Four Steps to Get Your Customers to Complain − to You

Why on earth would you want to do that?  You do not have a chance to “make it right” unless you know what the problem is.  You want that customer to complain to you so you can address the issue, and keep or even increase their business with you. Customers only complain when they care about doing business with you.  Learn how to show you care, and keep them from just walking away.

Overcome your fear of public speaking

Could you speak in front of a group of people? If you insist on saying no, you're missing chances to build your business or improve your career. Public speaking is a great way to share your knowledge and gain authority in your industry. You do it without making a fool of yourself. Learn how to speak with confidence and ease.