Digital Library

 

Our members write and publish articles and do interviews on many topics.

     Susan deGrandpre Co-Hosts Mind Your Own Business (MYOB) radio
     Susan interviews David Lee, Human Nature at Work
     Susan interviews Don Gooding, Maine Center for Entrepreneurial Development
     
     John Brubaker Co-Hosts Mind Your Own Business (MYOB) radio
     John interviews Dr. Adam Naylor, Sport Psychology Coach
     John interviews Patrick Sweeney, Caliper Corp.
     John interviews Patrick O'Malley, 617 Patrick
     
     If I Don't Like You, I Won't Trust You... and We Will Never Do Business Together
     by Denise Martin published in Consulting Magazine, July/August 2011
     
   
     by Susan deGrandpré, MSEd published in the Employment Times, August 2011
     


3 Criteria for getting a job you love

Listen to Susan deGrandpre discuss this on WLOB Mind Your Own Business radio.





Attitudinal Excellence in Customer Service

Listen to Bob LaBrie discuss this on WLOB Mind Your Own Business radio.





Do 'young people today' have good work ethics?

Listen to Susan deGrandpre discuss this on WLOB Mind Your Own Business radio.




Changing Nature of the Workplace
Listen to Rick Dacri on WLOB Mind Your Own Business radio



Your business: Making hay out of March Madness
by John Brubaker
       Published in the Portland Press Herald, March 22, 2011



Building Leadership from Within: Effective Succession Planning
by Susan deGrandpre

Prepared for the Mainebiz Momentum Conference, October 2010





Take your Consulting Career to the Next Level: Five Steps to Find and Use a Mentor
by Susan deGrandpre

Published in Consulting Magazine, Nov/Dec 2010





Your Business: Innovation depends on teamwork
by Dana Morris-Jones

A.C.E. member-written articles for the Portland Press Herald! Let Jeff Pike know if you'd like to contribute an article. 




Security Presentation - September 17, 2010
by Andrew Grover, VP of Risk Management, Androscoggin Bank

Online security for small businesses...




Six Steps for Building a Thriving Success-Story Program
by Jeff Pike

A guide for communicating how your business helps customers...




Your Business: Roth IRAs have costs and benefits
by Michael Donahoe

ACE. member-written articles for the Portland Press Herald! Let Jeff Pike know if you'd like to contribute an article. 



Mistakes in Fee Setting
 by Scott Simmonds

...If you are charging by the hour, your clients are unhappy, your fees raise ethical issues, and, worst of all you are limiting your own income...



Don't Leave New Workers to Flounder
By Susan deGrandpre

The first of ACE member-written articles for the Portland Press Herald! Let Jeff Pike know if you'd like to contribute an article. Click for the full article.



Help Wanted: Why making your first hire the right one is even more important during a downturn By Barbara Hart

Advice Squad! The first of ACE member-written columns for Mainebiz! Let Dave Griffith know if you'd like to contribute an article. Click for the full article.



Book Review - What's the Secret? (To Providing World Class Customer Service)
By
Bob LaBrie

This is the first book that I have read that actually quantifies and analyzes the value of customer service and its effect on a company's “bottom line.”  I would wager to say this is one of the best books…if not the best book, that I've ever read on the topic of customer service. Click for the full article.



Book Review - The Secret Language of Business
By
Bob LaBrie

What I really enjoyed about this book is the author explains how to master your own body language to  control / regulate the information you reveal to others.  He believes that, in order to be truly successful, you need more than just verbal communication skills.  You also need the ability to interpret nonverbal signals and cues. Click for the full article.



The Story of the Rooster and the Hen
By
Bob LaBrie

You never know where you will get your inspiration from.  I heard a message on television last week that really made me think, more positively, about how to survive in today’s tough economy.  Read on for the Story of the Rooster and the Hen.


November, 2009

Links to the presentation made by Neil Cambridge at the November Meeting

Presentation video

Presentation Slides

 

 

 

 


 

 
 


All Materials © 2012 Association for Consulting Expertise | (800) 464-5043