Customer Service USING Social Media
It’s All About Relationships: How to Best Serve Your Customers Through Social Media Channels
In this webinar, we will explore social customer service, the act of providing service and building relationships with customers through social media channels.
We will discuss the power of online reviews and how they influence consumer-purchasing decisions as well as using hashtags to monitor your business and find conversations where you can answer questions and address concerns. Best practices for building relationships with existing and potential customers will be reviewed.
Christopher Pagli is the founder and owner of Above and Beyond Marketing Strategies based in Scarborough Maine and Westchester County NY. Above and Beyond helps small to mid-size business owners and real estate agents tell their brand story one post at a time through social media, blogging, video, direct mail, and digital advertising.
Christopher believes that every business owner should know how to promote his or her product or service and develop meaningful relationships with their customers.
He has 25 years of marketing, sales, and customer service experience that ranges from creating marketing plans for major and independent recording artists in the music industry to consulting with the Property Brothers on HGTV and selling real estate.
The webinar will be recorded and provided to registrants.
PREPARATION FOR THE WEBINAR:
You will be sent a link to access the webinar via email. Please plan to setup 10 minutes prior to the start.
1. Attendees may be muted. No webcams necessary. You can use the Q&A or Chat function to ask questions. These questions may be held until the end.
2. If you are attending on a smartphone (Android or iPhone) or on a tablet, you will need to download the Zoom app before starting.
3. Please login a few minutes before the webinar to make sure you are connecting properly. Use an up-to-date browser such as Chrome or Firefox.